These Terms and Conditions (“Terms”) govern your access to and use of Sundra’s services. By accessing our website or using our platform, you agree to be bound by these Terms.
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1. Services
Sundra provides software-as-a-service (SaaS) tools for captioning, translation, and summarisation of user-uploaded content. These services are primarily designed for HR teams and business users.
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2. Account and Access
• Users must create an individual account to access the platform.
• Account sharing is not permitted. To grant access to others, you must add them as separate paid users.
• You are responsible for all activity under your account.
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3. Subscription and Billing
• Sundra operates on a monthly subscription model.
• All payments are billed in advance for each month.
• No refunds are provided.
• If payment is not received, Sundra reserves the right to suspend or terminate access to the platform.
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4. Content and Data
• You retain full ownership of the content you upload.
• Sundra processes this content for the sole purpose of delivering captioning, translation, and summarisation services.
• You must not upload illegal, offensive, or harmful content.
• We collect basic personal information (e.g., name, email, payment details) to manage your account and billing.
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5. Prohibited Use
You agree not to use Sundra for:
• Uploading or distributing illegal content
• Hate speech, harassment, or threatening behavior
• Spamming or other disruptive activity
• Any unlawful or unauthorized purposes
Violation of these terms may result in immediate suspension or termination of your account.
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6. Cookies and Tracking
Sundra uses cookies to enhance your experience and analyze platform performance. By using our website, you consent to the use of cookies.
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7. Support
We provide customer support via email and chat, during standard business hours.
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8. International Use
Sundra is available to users globally. It is your responsibility to ensure that your use of the service complies with local laws and regulations.
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9. Limitation of Liability
Sundra makes no guarantees regarding the accuracy, reliability, or performance of the service. Use of the platform is at your own risk.
We are not liable for any damages resulting from:
• Incorrect output or errors in captions/translations
• Platform downtime or technical issues
• Improper use of the service
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10. Modifications
Sundra may update these Terms at any time. Continued use of the platform after changes are posted constitutes your acceptance of the revised Terms.
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11. Governing Law
These Terms are governed by the laws of Iceland. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Iceland.